This website is operated by QualitySoftware - A brand owned by the company Sevelund AB (org.: 559079-8780). Throughout the site, the terms "we", "us", and "our" refer to QualitySoftware. By purchasing any digital product from QualitySoftware (qualitysoftwares.com), you acknowledge and agree to the terms of this Refund Policy.
We recommend that you read this privacy policy carefully.
1. Overview
At QualitySoftware, customer satisfaction is our priority. However, due to the nature of our products, all sales are final and non-refundable.
2. Non-Refundable Products
All digital products sold on our website, including but not limited to Microsoft Windows licenses, Microsoft Office licenses, and antivirus software licenses, are non-tangible, irrevocable digital goods. Once a product key has been delivered to you via email or another digital delivery method, it is considered used and cannot be returned, refunded, or exchanged.
3. Exception to the Policy
Refunds or exchanges will only be considered under the following exceptional circumstances:
- Incorrect or Defective Product: If the product key you received is incorrect or defective, you must contact us within 7 days of the purchase date. We will verify the issue, and if confirmed, we will either replace the defective product key or offer a full refund at our discretion.
- Non-Delivery of Product: In the event that a digital product is not delivered due to an error on our part, you may request a refund within 7 days of the purchase date. We will investigate the issue and, if confirmed, process a refund.
4. Refund Process
If you believe you qualify for a refund based on the exceptions outlined above, please contact our customer support team at contact@qualitysoftwares.com with your order number, proof of purchase, and a detailed description of the issue. We will review your request and respond within 24 hours.
5. Fraudulent Activity
Any fraudulent claims of non-delivery, incorrect, or defective products will result in immediate suspension of your account and may be reported to the appropriate authorities.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.
7. Contact Us
QualitySoftware - Owned by Sevelund AB
contact@qualitysoftwares.com
Radiusbacken 39, 126 29 Hägersten, Sweden
559079-8780
SE559079878001